- A single point of contact
- Consistency of service with inconsistent volumes
- A dedicated warehouse for EXTRA clients
- IT infrastructure and support
- Fuss-free on-boarding process
- 3-5 day lead time
Your account manager will be your single point of contact for consistency, reassurance, and efficiency.
Our focus is ensuring we understand the areas we can work to support you - and we really enjoy getting to know you better as we work to build your business.
It might seem old fashioned, but we like people as much as we like processes.
We value the whole customer experience, and we aim to meet the highest standards across a wide variety of tasks. That’s why we’ve created our own dedicated training academy – ensuring that our delivery teams have all the skills required to provide the very best service experience for your customers.
Our people are our product, so the whole team undertake a tailored training programme to provide the very best delivery service standards.
Our training includes furniture handling, furniture building, exacting Health & Safety standards as well as all the little things that make a big difference for your customers.
All in all, we're constantly looking for staff who are genuinely people-centric, or in other words... really, really nice.
head of the classOnce we've found people with the right attitude - we invest time and energy into helping them 'learn the ropes' well.
getting from a to bIn order to get to a customer on-time, we help our teams improve their navigation and driving skills.
brains as well as brawnAll our teams are thoroughly trained in how to move large and awkward items safely and without damage.
be preparedWe check a home before moving items inside, measuring doors and tight-spaces to ensure the minimum of fuss.
putting it all togetherEach team is thoroughly trained in how to assemble and install every item of furniture and equipment we deliver.
qualified and readyAfter three weeks of training, our teams are ready to provide a great two-man delivery service to your customers.
